Privacy Policy

1. Data Retention

We retain Personal Information only for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal, regulatory, accounting, tax, healthcare, pharmacovigilance, import licensing, and contractual obligations.

The retention period may vary depending on the nature of the information collected:

• User account and registration information may be retained while the account remains active and for up to thirty (30) days following account closure or a deletion request, unless a longer retention period is required by applicable law or legitimate business requirements.
• Transaction, billing, and payment-related records may be retained for the period required under applicable accounting, taxation, and financial regulations.
• Medical and health-related information may be retained for as long as necessary to comply with healthcare, pharmacovigilance, regulatory, import licensing, and legal requirements.
• Website usage, analytics, and technical information may be retained in accordance with the retention practices of our service providers and analytics platforms.

When Personal Information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or de-identify such information. Where a valid deletion request is submitted, we generally process the deletion of eligible Personal Information within thirty (30) days, unless applicable law, regulatory obligations, dispute resolution requirements, fraud prevention measures, or other legitimate business purposes require retention.

2. Data Deletion Policy

Users may request deletion of their Personal Information by contacting us at
info@namedpatientprogram.com.

Users may also request account deletion by contacting info@namedpatientprogram.com. Upon verification of the request, the associated account and eligible Personal Information will be deleted or anonymized in accordance with this Privacy Policy and applicable legal and regulatory requirements.

Upon receipt of a verified deletion request:

• We will review and process the request within a reasonable period, generally within thirty (30) days, subject to applicable legal and regulatory requirements.
• Personal Information will be deleted where permitted by applicable law.
• Certain information may be retained where necessary to comply with legal, regulatory, accounting, tax, healthcare, pharmacovigilance, fraud prevention, dispute resolution, contractual, or compliance obligations.
• De-identified, anonymized, or aggregated information may continue to be retained and used for analytics, reporting, research, and business purposes, provided it cannot reasonably identify an individual.

Following completion of a deletion request, Personal Information will no longer be accessible through active user systems except where retention is required by applicable law.

3. Cancellation Policy

Because this process involves approvals and patient-specific medicines:

1. Once your request is submitted and processing has started, it cannot be cancelled.
2. Orders are placed based on your prescription and documents.
3. In special situations, requests may be reviewed by our team.

4. Return Policy

Since medicines are arranged specifically for each patient:

1. Returns are not allowed once the medicine is shipped or delivered.
2. This helps maintain safety and follows regulatory guidelines.

5. Shipping Policy

We ensure safe delivery of medicines:

1. Medicines are shipped using temperature-controlled methods as required.
2. Delivery time may vary depending on approvals and location.
3. You will receive updates and tracking details during the process.

6. Data Protection Policy

Your data is safe with us:

1. Personal and medical Information is securely protected.
2. Only authorized team members can access your data.
3. We follow all applicable data protection rules.

7. Medical Disclaimer

1. We do not provide medical advice or doctor consultations.
2. All treatment decisions must be made by your doctor.
3. Our role is to help you access medicines through the Named Patient Program.

8. General Policy

1. Service depends on approvals and complete documentation.
2. Delays may happen due to external factors like authorities or logistics.
3. By using the platform, you agree to these conditions.