Imported Medicine Delivery to Hospitals Across India
Why imported medicines go to the hospital, not home
Many of the medicines we import for named patients are cancer and specialty drugs given by intravenous infusion. The hospital pharmacy prepares the dose, and the nurse gives it in the day-care ward under the oncologist's care. Sending the vials home would add an extra cold-chain step and a higher risk of the medicine getting warm. So, wherever it is possible, the medicine goes straight to the hospital that will use it.
Cities we deliver to
Below are the metro cities we deliver to most often, with examples of large hospitals where patients are treated. The treating doctor and the hospital decide the treatment. NPP only arranges the legal import and the delivery.
Delhi NCR
The shortest cold-chain trip, because orders leave from New Delhi. Delivery across Delhi, Gurugram, Noida and Faridabad.
Patients treated at hospitals such as:
- AIIMS, New Delhi
- Rajiv Gandhi Cancer Institute & Research Centre
- Max Super Speciality Hospital, Saket
- Medanta, Gurugram
Mumbai
Delivery to hospital pharmacies in Mumbai and Navi Mumbai, planned around the infusion date.
Patients treated at hospitals such as:
- Tata Memorial Centre
- Kokilaben Dhirubhai Ambani Hospital
- Jaslok Hospital
- Lilavati Hospital & Research Centre
Bangalore
Delivery to the oncology pharmacy of the treating hospital across the city.
Patients treated at hospitals such as:
- Kidwai Memorial Institute of Oncology
- HCG Cancer Centre
- Narayana Health City
- Manipal Hospital, Old Airport Road
Chennai
Many patients from other southern states are treated in Chennai, so delivery goes to the hospital in the city.
Patients treated at hospitals such as:
- Cancer Institute (WIA), Adyar
- Apollo Proton Cancer Centre
- MIOT International
Kolkata
Patients from eastern India and the North-East often come to Kolkata for cancer care.
Patients treated at hospitals such as:
- Tata Medical Center, New Town
- Chittaranjan National Cancer Institute
- Apollo Hospitals, Kolkata
Hyderabad
Delivery to the hospital pharmacy, timed to the treatment date.
Patients treated at hospitals such as:
- Basavatarakam Indo American Cancer Hospital
- Apollo Hospitals, Jubilee Hills
- AIG Hospitals
We also deliver to hospitals outside the metros, for example in Pune, Ahmedabad, Lucknow, Jaipur and Kochi. If your hospital is not listed, just ask: these are examples only. See all cities we serve.
How a hospital delivery works
Permit
The prescription is used for the Form 12A and 12B import permit.
Treatment date
We plan the delivery back from the next infusion or dose date.
Cold chain
2°C to 8°C in validated boxes with a data logger.
Handover
To the hospital pharmacy with documents; the temperature log is checked.
Read how cold-chain medicines are packed on our temperature-controlled shipping page.
What the hospital receives with the medicine
| Document | Why it matters |
|---|---|
| Commercial invoice and packing list | Matches the pack, batch and quantity |
| GST Bill of Entry | Customs clearance record |
| Temperature log (cold-chain medicines) | Proves the medicine stayed in range during the trip |
Need an imported medicine delivered to your hospital?
Send the prescription and the hospital name, and we will plan the delivery.
Hospital delivery: questions patients ask
Can you deliver to my hospital if it is not on this page?
Yes, in most cases. The hospitals above are examples. Send us the hospital name and city with the prescription.
Does NPP have a contract with these hospitals?
No. The medicine is imported for one named patient and goes to the hospital where that patient is treated. The doctor decides the treatment.
Can the medicine be delivered to my home instead?
Infusions and most injections go to the hospital, because they are prepared and given there. For tablets and capsules, ask us when you send the prescription and we will tell you the delivery options.
How is the delivery date decided?
It is planned backwards from the treatment date. We share the expected delivery date with the quote.
Hospital names are examples of where patients are treated. They do not mean a partnership or endorsement.